'Over-Loaded' Performers

If we are not careful, we may be over-loading further another project to our good people. Thus their focus are again being diluted/diversified further, in the end, things would be just too heavy for them to carry.

However, if there are too many customer complaints /quality issues, we could not afford to let them drop everything and focus on ONE banner (as discussed in http://qualityproductivity.blogspot.com/, Tips No.2.). Hence, we should brainstorm where should we start planting the new and simple improvement seeds for now..? (read Tips No.2 again in the mentioned blogspot)


Advice:

Start 're-adjusting our sails' to benefit from all the 'strong winds' that we have. How about trusting our 'lower level' (or we should call them the 'most important level') - i.e. Supervisors and below (down to operators) and load them with all the simple tools and methods, so that they can become your complete improvement engine (the eyes, ears & nose - detecting & improving) company-wide.

According to Dr Deming (can't remember the exact words but the message was indeed very clear):

"Everyone is doing their best. But without proper tools and methods (proper knowledge), they are doing it wrong and yet working so hard at it. But never doubt that they are always doing their best !"

If we can heed his message above and start setting the right 'stage' for everyone, then your products and services will have the Quality desired by the World.